Pact Group Holdings Ltd (the Company) and its wholly owned subsidiaries (Pact Group) are committed to:
The Whistleblowing Policy has been established by the Board and applies to all employees (whether permanent, fixed term, casual or temporary), directors (executive and non-executive), officers, authorised representatives, contractors, consultants and agents of Pact Group (together, Pact Personnel) and provides a channel for Pact Personnel to report any concerns about unlawful or unethical conduct in confidence without fear of reprisal.
Pact Group will ensure that Pact Personnel who have reasonable grounds to suspect that a violation may have occurred, is occurring or is likely to occur are not disadvantaged in any way for reporting actual or suspected violations of the Code of Conduct or other unlawful or unethical conduct.
If you suspect that a breach of our Code of Conduct or any law has occurred you are encouraged to report your concerns to your manager, People & Culture, the General Manager – Assurance, or the General Counsel.1 If you do not feel comfortable doing so, you may report your concerns to our independent reporting service, Ethicspoint.
Ethicspoint is a confidential hotline that is run by an independent third party and is a resource for Pact Personnel to call with concerns, allegations, or even questions about improper, illegal, or unethical conduct. Callers can give their names, or remain anonymous if they wish, and all concerns will be followed up promptly.
You may submit a report through the webpage at www.pactgroup.ethicspoint.com, or by calling the hotline in the following countries:
Australia | 1800 718 250 |
New Zealand | 0800 968 709 |
China | 400 120 4705 |
India | 000 117* |
Thailand | 1800 012 344 |
Indonesia | 001 801 10* |
USA | 1 844 950 1965 |
United Kingdom | 0 800 89 0011* |
Singapore | 800 001 0001* (StarHub) |
800 011 1111* (SingTel) | |
Republic of South Korea | 00 309 11* (Sejong Telecom) |
00 369 11* (LGU+) | |
00 729 11* (KT) | |
Philippines | 1010 5511 00* (PLDT – Tagalog Operator) |
105 11* (Globe, Philcom, Digitel, Smart) |
*If prompted, dial 844 950 1965. Telephone hotlines may become available in additional countries from time to time. Please refer to www.pactgroup.ethicspoint.com for all up-to-date hotline details.
Ethicspoint will report your concerns to the General Counsel who will deal with your Report as promptly as possible and in confidence.
Upon receipt of a Report, the General Counsel will review the Report and determine if an investigation of such Report is appropriate and who will conduct the investigation.
If an investigation is conducted, a memorandum will be prepared by the investigator, containing findings and recommendations including remediation and control recommendations. Copies of the memorandum and/or regular case summary reports will be provided in confidence to the General Counsel and the Audit Business Risk and Compliance Committee, as necessary.
For more information see FAQ’s on our Ethicspoint webpage.
Eligible whistleblowers covered by this policy include:
This policy applies to a disclosure of information to an Eligible Recipient where the person disclosing (also known as a “whistleblower”) has reasonable grounds to suspect that the information concerns (whether actual or suspected) a Reportable Matter in relation to the Company.
A Reportable Matter is any of the following conduct (or the deliberate concealment of such conduct) in relation to the Company or an officer or employee of the Company:
Examples include the following conduct:
Reports that are not Reportable Matters do not qualify for protection under the Corporations Act (or Taxation Administration Act 1953 (Cth)), but may be protected by other legislation.
A Reportable Matter does not include a “personal work-related grievance”, which is a grievance about any matter in relation to the person’s employment (or former employment) having (or tending to have) implications for that person personally, and the information about the grievance:
Examples of personal work-related grievances include, but are not limited to:
For these types of complaints, speak to a People & Culture representative.
A report about, or including, a personal work-related grievance may still qualify for protection if:
To be eligible to qualify for protection as a whistleblower under the Corporations Act you must report a concern covered by this policy to an Eligible Recipient (being a person noted in this section 3.1 and 3.5) even if you report your concerns anonymously, your disclosure turns out to be incorrect or where your legal adviser has advised you that your concern is not covered by the Corporations Act.
To ensure appropriate escalation and timely investigation we request that reports are made to:
(a) the Chief Financial Officer; (b) an Executive General Manager; (c) the General Manager – Assurance; (d) the General Counsel; or (e) the Contact Officer
You can contact any of the above personnel by telephone, email or hard copy correspondence. Their contact details are available on the Company’s intranet or by calling the Pact Group general telephone number on +61 3 9815 8388.
Alternatively, if you are not comfortable or able to report your concerns under this policy internally, you may prefer to make a report through the independent reporting service. Further information about how to make a report through this service is set out in section 3.2 of this policy.
You can make a report to the independent reporting service, Ethicspoint, by:
(a) phoning the hotline on 1800 718 250 (Australia); (b) submitting a report through www.pactgroup.ethicspoint.com.
While the Company does not expect you to have absolute proof or evidence of the relevant conduct, a report should show the reasons for your concerns and make full disclosure of the relevant details and any supporting documentation.
The following information will assist the investigation of your report:
The Company values and appreciates all genuine reports from whistleblowers, even if those reports are not confirmed or substantiated by subsequent investigations.
We recommend using the report contained at Annexure A to make any report. If you wish, the Contact Officer can assist you to complete the report.
You may elect to make a report anonymously, remain anonymous throughout the investigation process and after the investigation is finalised. The Company will respect your right to not identify yourself. However, if you choose to make a report anonymously, this may hinder the Company’s ability to investigate the matter. Anonymous reports will still be protected under the Corporations Act.
Where you have elected to make a report anonymously, the Company will protect your anonymity by (where applicable):
If a whistleblower chooses to make an anonymous disclosure under this policy, any investigation will be conducted as best as possible in the circumstances. A whistleblower may refuse to answer questions that they feel could reveal their identity at any time during the investigation or at any other time.
However, the Company may be unable to provide a whistleblower with the same level of practical support and protection if they do not provide their name.
If a whistleblower wishes to remain anonymous, they should, where possible, maintain ongoing communication with the Company so that the Company can seek further information or clarification to assist in investigating and addressing their disclosure, and provide them with feedback and updates regarding the progress of any investigation and outcomes.
While the Company encourages a person to make a report in accordance with the processes set out in this policy, reports may also be made to the following Eligible Recipients and qualify for protection in accordance with the Corporations Act, which include:
In addition to the protections available under this policy, a person may be protected at law if they make a public interest disclosure or an emergency disclosure in accordance with the relevant statutory regime. It is important for the discloser to understand the criteria for making a public interest disclosure or emergency disclosure. The Company suggests that you seek independent legal advice before making a public interest disclosure or emergency disclosure. See Annexure B for more information.
If you are unsure about whether to make a disclosure of Reportable Conduct, you may disclose in confidence to the Contact Officer. In the event you do not formally make a disclosure under the policy, the Company may nevertheless be compelled to act on the information you have provided if that information reasonably suggest that Reportable Conduct has occurred or may occur.
The Company will acknowledge receipt of a report made under this policy within 3 business days after the matter has been reported in accordance with this policy.
After you have made a report, your Executive General Manager, General Counsel, Chief Financial Officer or the independent reporting service, will provide details of the report to the Contact Officer. However if you provided your contact details or information that may reveal your identity, this will only be released to the Contact Officer with your consent.
The Contact Officer is: Kathryn de Bont General Counsel & Company Secretary +61 3 8825 4122 kathryn.debont@pactgroup.com
The Contact Officer will assess the information provided and determine:
In some cases, it may not be possible or appropriate to undertake an investigation, including if the discloser is unable to be contacted or unwilling to provide the necessary information.
The form and process of any investigation and any subsequent report will vary depending on the nature of the subject matter and the need to provide protections to any whistleblower.
Investigations will be conducted by an investigating officer with the appropriate qualifications (Investigation Officer). In most instances, the Investigation Officer will be as follows:
Where a report is of a sensitive nature and it is inappropriate for the Investigation Officer nominated under this policy to investigate, or it would give rise to a conflict of interest, the Investigation Officer must inform the Contact Officer (or, if the Investigation Officer is, or the report involves, the Contact Officer, the Chief Financial Officer), who will appoint a replacement Investigation Officer.
Where a report is of a particularly serious nature, involves a member of the Executive Leadership Team or a Director, or where the Company otherwise considers it appropriate, external advisers will be used to conduct investigations.
During any investigation process, all employees are expected to cooperate with the directions of Investigation Officers, the General Counsel, and any external advisor assisting in the investigation process.
To avoid jeopardising an investigation, a whistleblower must keep confidential the fact that a report has been made (subject to any legal requirements).
The General Counsel will provide legal advice on issues associated with investigation.
Where practicable, once the matter has been passed to the Investigation Officer, a whistleblower will be contacted within 14 business days to discuss next steps, and during key stages in the process such as:
providing that the whistleblower can be contacted and that the contact does not compromise the whistleblower’s anonymity. The frequency of these updates may vary depending on the nature of the report.
Depending on the circumstances, these updates may be provided verbally or in writing.
If appropriate, and subject to any applicable confidentiality, privacy or legal constraints, the Contact Officer, or such other person as nominated by the Company may notify the whistleblower of the conclusion of the investigation and any action taken.
Subject to the law, any report and related documents will be subject to appropriate confidentiality.
The Company will apply principles of procedural fairness and natural justice to the conduct of any investigation and resultant findings arising under this policy. In particular, the Investigation Officer will ensure that any employee mentioned in a report made in accordance with this policy is not unfairly treated during the course of the investigation of the matter. Employees will have the opportunity to be informed of and respond to any report of Reportable Matter made against them.
The Company will nominate a Whistleblower Protection Officer following a report under this policy.
The Whistleblower Protection Officer’s role is to:
Where a whistleblower has made a report under this policy they will be eligible for the following protections under the Corporations Act:
These protections apply not only to internal disclosures, but to eligible disclosures made to legal practitioners, regulatory and other external bodies, and to “public interest” and “emergency” disclosures that are made in accordance with the Corporations Act.
A whistleblower can still qualify for protection even if their disclosure turns out to be incorrect.
It is unlawful for a person to threaten to or engage in conduct that causes detriment to you because you have made a disclosure that qualifies for protection.
If you have reasonable grounds for making a report under this policy, you will not be personally disadvantaged as a consequence of having made the report. This means that you will be protected from conduct which causes you detriment including where the person that is causing the detriment to you believes or suspects that that you may have made or propose to make a disclosure that qualifies for protection.
Detrimental conduct includes being dismissed, demoted, altered to a position of disadvantage, harassed, intimidated, discriminated, or damage to your property, reputation, business or financial position by reason of making the report.
Detrimental conduct does not include administrative action that is reasonable to protect you from detriment or management of unsatisfactory work performance where the action is in line with the Company’s performance management framework.
In order to protect you from detriment, the Company may take the following action which may include:
A person who engages in detrimental behaviour towards you because you have made a report under this policy or believes or suspects that you may have made or propose to make a disclosure that qualifies for protection may also be subject to proceedings for a contravention of the Corporations Act.
If you consider that you have been retaliated against because you have made complaint under this policy, you should alert the Whistleblower Protection Officer, you may also seek independent legal advice or contact any regulatory body such as ASIC, APRA or the ATO.
It is unlawful for a person to disclose your identity or information that is likely to lead to you being identified because you have made a disclosure that qualifies for protection, except:
The information contained in a disclosure you have made under this policy may be disclosed withoutyour consent if the disclosure of this information is reasonably necessary to investigate the issues raised in the report, provided that:
The Contact Officer, Investigations Officer and Whistleblower Protection Officer will take all reasonable steps to keep your identity confidential. This may include:
The unauthorised disclosure of a whistleblower’s identity, or information which may identify the whistleblower, may be regarded as a disciplinary matter to be dealt with in accordance with the Company’s disciplinary procedures. In some circumstances, the disclosure of the identity of a whistleblower or information that is likely to lead to the disclosure of the whistleblower’s identity may be a criminal and civil offence under the Corporations Act.
Any concerns regarding breach of confidentiality should be raised with the Whistleblowing rotection Officer. You may also lodge a complaint with a regulator, such as ASIC, APRA or the ATO, for investigation.
You may have additional rights and protections under other laws, including legislation such as the Corporations Act and the Fair Work Act 2009 (Cth). Nothing in this policy derogates from those rights and protections.
The Corporations Act2 protects whistleblowers against certain legal actions related to making an eligible disclosure including:
This protection does not grant a whistleblower immunity from any misconduct they were involved in that is revealed in the disclosure.
Additional legislative protections may also be available to eligible whistleblowers including:
You are encouraged to seek independent legal advice if appropriate.
If you make a report under this policy and it turns out to be incorrect, you will still be eligible for protection under the Corporations Act. However, if you knowingly make a false report or you otherwise fail to act honestly and do not have reasonable grounds to make a report you will not receive the protections of this policy. This includes reports which are vexatious, mischievous or frivolous reports.
If following the investigation of a report, the Investigation Officer or senior management determines on credible grounds that a report has not been made on reasonable grounds, including deliberate false reporting, then the Investigation Officer will raise the matter with Executive General Manager of People & Culture, and this may lead to disciplinary measures, which can include termination of employment and, in particularly serious situations, legal action. The Company recognises that people should be protected, but at the same time cannot allow the whistleblower protection program to be abused to the unfair prejudice of others.
The making of a report under this policy will not necessarily shield a person from the consequences flowing from any involvement in the relevant conduct. A person’s liability for his or her own conduct is not affected by the disclosure of the conduct under this policy. However, in some circumstances the report may be a mitigating factor when considering disciplinary or other action.
You should also review the Pact Group’s other relevant policies, including the Code of Conduct and Diversity Policy. Copies of these policies are available on the Pact Group’s intranet. Each employee must be familiar with and comply with each of these policies.
The General Counsel is responsible for:
The Company will establish and maintain a Whistleblower Register, which contains details of the Protected Disclosures received in accordance with this policy.
The Contact Officer will:
The Company will conduct a review of the matters reported under this policy as appropriate to enable identification and management of any emerging risks. The General Counsel and the Audit Business Risk and Compliance Committee of the Company will review this Policy at least every second year.
The General Counsel and the Audit Business Risk and Compliance Committee may, in its discretion, adjust or exclude a specific requirement of this policy from time to time, either generally or on a case-by-case basis.
This policy may be amended, ceased or replaced, by resolution of the Board.
If you are unsure about any aspect of this policy, please contact your People & Culture Manager, the Contact Officer or the General Counsel.
If you wish to report matters under the Whistleblower Policy, you should complete this form and give it to an internal Eligible Recipient. By doing this, you invoke the whistleblower reporting mechanism and you will be entitled to the protections contained in the Whistleblower Policy provided the report is made on reasonable grounds.
As at the date of the policy, to qualify for public interest disclosure protection under the Corporations Act, a discloser:
As at the date of the policy, to qualify for emergency disclosure protection under the Corporations Act, a discloser:
Document description Whistleblower Policy Document applies to Pact Group Holdings Ltd Document owner Company Secretary Document approved / adopted by Board Version number 3.0 Creation date / Adoption date 29 June 2022 Next revision date June 2024